We hope the following tips help you enjoy hours of fun with the Digital Light-Designer!
Troubleshooting tips if the unit is not functioning as expected:
1. Check that new, fresh batteries are being used and installed correctly.
2. The unit needs to be placed on a flat, hard, level surface so the switch underneath is engaged.
3. Does the Red LED on the wand light up? If not, check the batteries are in properly and are new.
4. If you cannot get past the main menu screen, turn off nearby lights in the room or move out of direct sunlight. Strong outside or indoor light can interfere with the operation of the unit.
5. The wand is similar to a remote. It needs to be aimed rather than held like a pencil. It works from about an inch away, with the light beam on or tap wand directly on the dome surface.
6. When the unit is turned on, the unit cycles the colors line by line. You can interrupt this process by tapping on the dome. If you don't see the colored lines, something in the room is causing interference.
7. You cannot draw on the top of the dome, only the sides.
8. To rotate the displayed image, hold the stylus on the dock (the 2 white lines near the base). The lines will turn red, then blue. When the lines turn blue, move the stylus along the dock to rotate the images around the Digital Light-Designer.
9. There are 3 menus available; however, only 2 appear at first.
10. Two wands CANNOT be used at the same time. Two wands cause issues similar to having lights on in the room.
11. What type of adapter are you using? USE ONLY AC ADAPTERS WITH MATCHING SPECIFICATIONS: INPUT: 100-120VAC, 50-60 Hz, 0.8A / OUTPUT: 6.0VDC, 2.0A, 12.0W/VA
The Crayola Digital Light-Designer is no longer a part of our current product line. You can learn more about our current products here.
If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page here.