Mobile Messaging Terms & Conditions

 

Effective as of 11/4/2021

 

Crayola may offer its customers the opportunity to receive recurring text message alerts regarding (i) marketing messages, sales, promotions, and in-store events, (ii) non-marketing messages, and (iii) cart reminders by SMS, MMS, or RCS message (any a “text message” or “text”)  – currently sent on short code: 40663. Crayola may also offer text alerts about your order(s) and other informational texts – currently sent on short code: 78039 (either a “Service” and collectively the “Services”), Crayola may also offer one-time or limited-duration text message programs as part of the Services.

 

By participating in the Services, you are agreeing to these Mobile Messaging Terms & Conditions (“Mobile Terms”), as well as to Crayola’s Terms of Use and Privacy Policy. These Mobile Terms supplementary to and incorporated into the Terms of Use (and will be deemed “Supplementary Terms” if such term is defined in the Terms of Use).

 

Signing Up and Opting-In to the Services

 

Enrollment in a Service requires you to provide your mobile phone number and to agree to these Mobile Terms. You may need to confirm your consent, such as by replying YES to an initial text message sent to you. You must be a resident of the United States and at least 18 years old in order to enroll in the Services. (Crayola may require you to provide proof of your eligibility.)  Crayola reserves the right to modify or stop offering the Services at any time with or without notice. 

 

By opting into a Service, you:

 

  1. Authorize Crayola to use an automatic telephone dialing system (also known as an autodialer) or non-auto dialed technology to send recurring text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in). You understand that message frequency may vary. 
  2. Acknowledge that you understand you do not have to agree to receive messages as a condition of purchase.
  3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  4. Confirm that you meet all eligibility requirements for the Service.
  5. Consent to the use of an electronic record to document your opt-in. 
  6. Agree to notify Crayola immediately if you change or deactivate your mobile telephone number by contacting us at GDPR@crayola.com.  You agree to indemnify Crayola (and our parents, affiliates, and subsidiaries) for all claims, expenses, and damages related to or caused, in whole or in part, by your failure to promptly notify us if you change your telephone number while enrolled in the Services, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act and other applicable federal and state laws.
  7. Understand and agree that Crayola may transition from one short code or telephone number to another, and you consent to receive messages from the new short code or number. 

 

Content You May Receive

  

Once you affirm your choice to opt-in to the Service on 40663, you may receive alerts about:

 

  1. Sale promotions
  2. Event information
  3. Product launch announcements
  4. Brand Information
  5. Other marketing efforts or materials
  6. Cart reminders
  7. Informational texts, including notifications about updates to the Services or our terms and policies. 

 

 

 

Once you affirm your choice to opt-in to the Service on 78039, you may receive alerts about:

 

  1. Order Information
  2. Shipping Information
  3. Delivery Information
  4. Cancelation Information
  5. Informational texts, including notifications about updates to the Services or our terms and policies. 

 

 

 

Charges and Carriers

 

Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Services.

 

Supported carriers include, but may not be limited to, AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Crayola may add or remove any wireless carrier from the Services at any time without notice. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services (e.g. pre-paid users may not be able to participate). Crayola and mobile carriers are not responsible for any undue delays, failure of delivery, inaccessibility of or error in any mobile network service, or errors in messages.

 

To Stop a Service

 

Text the word STOP to 40663 or 78039 any time or reply STOP to any of the text messages you have received from Crayola in order to stop receiving text messages from that short code. After texting STOP to 40663 or 78039, you will receive one additional message confirming that your request has been processed. This will only opt you out of the specific text messaging program associated with that five-digit short code.  If you are enrolled to receive both marketing messages (from 40663) and messages about your order(s) (from 78039), you will need to text STOP to both short codes in order completely opt out of receiving recurring text messages from Crayola.

 

Questions

 

You can text HELP for help at any time to 40663 or 78039. This will provide you with a number to call. You can also contact us at 1-800-272-9652.

 

Changes to Terms

These Mobile Terms are subject to change at any time without notice. Any such change will take effect when the updated Mobile Terms are posted to our website. (We may also notify you by other means, such as sending a text message to the number you used to sign-up for these Services.) Your continued consent to receive Crayola text messages after the updated Mobile Terms take effect will be deemed your acceptance of those changes.   

Crayola may, at any time and without notice, terminate the Services entirely or suspend or terminate your receipt of Crayola text messages for any reason, including if we believe you are in breach of these Mobile Terms, our Terms of Use, or any other agreement between you and Crayola.

Crayola uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned after one hour of inactivity/lack of purchase. Once the timer has expired an SMS message will be sent as a reminder.