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Frequently Asked Questions

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  • Yes, all Crayola® and Silly Putty® products are non-toxic and safe to use. Crayola has been a trusted brand in homes and schools for over 100 years, prioritizing safety since 1903.


    Independent toxicologists consistently evaluate our products, confirming they contain no known toxic substances in quantities sufficient to harm the human body, even if ingested or inhaled. Both Crayola and Silly Putty art materials carry the Art and Creative Materials Institute's (ACMI) APPROVED PRODUCT (AP) seal, indicating they meet or exceed specific quality standards.


    Additional details regarding our commitment to the safety of our products can be found on our Product Safety page at Crayola.com.


    For further assistance, please call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time or visit our Support Page to send us an email.

  • If your pet has ingested a Crayola or Silly Putty product, please contact a veterinarian for assistance. All Crayola and Silly Putty products have been evaluated by an independent toxicologist and found to contain no known toxic substances in sufficient quantities to be harmful to the human body, even if ingested or inhaled. In addition, Crayola and Silly Putty art materials carry the Art and Creative Materials Institute's (ACMI) APPROVED PRODUCT (AP) seal, which indicates these products meet or exceed specific quality standards.

  • While we love finding new ways to create with our modeling compounds, at Crayola, the safety of our artists is our top priority.


    Crayola modeling compounds are not meant to be made into candlesticks or similar items that would come in contact with open flames and high heat sources. For that reason, we do not recommend using Crayola modeling compounds, wet or dry, near an open flame, in an oven, microwave, or kiln. Exposure to high heat sources may cause drying out, cracking, and browning.


    We are always here to help! Feel free to call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.

  • By definition, acid-free is having a pH of 6.5 to 8.0. Currently, the following Crayola products meet an "acid-free" definition, having a pH of 6.5 to 8.0:

    * Please note that vendor and product ingredients may change, potentially affecting a product's acid-free status.


    Got Questions?

    We're here for you! Call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. If you prefer to send us an email, please visit our Support Page.

  • While the color pigments in most Crayola products are not permanent and will fade over time when exposed to strong light, the Crayola products below are permanent and light-fast on most paper surfaces.



    Got Questions?

    We're here for you! Call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. Text charges may apply. If you prefer to send us an email, please visit our Support Page.

  • We love new and exciting ways to use Crayola products! Eggs that have been decorated with our products are not recommended for consumption, since art materials are not food-grade.

  • We are continually updating and refreshing our online features to ensure the best online consumer experience! Crayola® Story Studio and Lights, Camera, Color products were discontinued in 2012 and have been removed from Crayola.com to make way for newer content.

    Do you offer anything similar to Lights, Camera, Color?
    Yes! It’s called Color Camera. Check for the free app on your device’s app store or use the free desktop version at Crayola.com to turn your photos into coloring pages.

    Where can I find Crayola’s current apps?
    Please visit the app store on your device for Crayola’s current colorful apps.

  • Although refills are not sold separately, we have DIY solutions below so you can keep the creative fun going!

    • Paper Discs: The paper discs are 6" in diameter. Trace one of your original discs on a paper plate and cut it out.
    • Ink: Washable Crayola Paint diluted with water is your go-to solution!
      • Although we do not recommend removing the nozzles from the ink bottles, dilute the paint with water in a washable paint cup or use a plastic squeeze bottle. Mix the water and paint with a disposable spoon. Use the spoon to drop the paint onto a paper disc to create your masterpieces. Discard any unused diluted paint after use.

    Have questions? Feel free to call or text us at 1-800-272-9652 weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.

  • Many Crayola products do not state age recommendations on packaging because the age when a child is ready to begin using art products varies from child to child. Some children are ready to use art products at a very early age, while others may not show an interest until later. Crayola offers a range of art supplies and creative activities designed specifically for children ages 12 – 36 months. Learn more here about the right tools for toddlers and preschoolers to express, create and connect with color!

  • The basic ingredients contained in Crayola® Crayons are paraffin wax and color pigment. These ingredients are the same for all Crayola Crayon colors, with some modifications in special effects crayons.


    Crayola Crayons begin to melt at around 105° Fahrenheit and have a melting point between 120° - 147° Fahrenheit. The melting point is the same for all regular Crayola Crayons; however, the density and amount of pigment included in different crayons will result in varying thickness or viscosity of the mixture.

  • Crayola® Air-Dry Clay can be sealed once your piece is completely dry after 72 hours. Once dry, we suggest using an acrylic varnish. Make sure to test its compatibility with the varnish before applying it to a finished piece.


    Sealing your work will not waterproof it. Exposure to water and outdoor elements will have a negative effect on the Air-Dry Clay, so we recommend displaying your sculpture indoors.


    If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our Crayola Contact Page.

  • Because Crayola Marker components are securely sealed during the manufacturing process, we don't recommend trying to remove the marker nib and reservoir to recycle the barrel. The marker caps can be recycled at facilities that accept #5 plastic.

    Green is more than just a color to us! Learn more about Crayola's sustainability initiatives.